So im not one to usually have disagreements with customers. Usually, im on their side, ill do whatever to help them have a good day. Not this morning, however. Here is the scene:
Helena: "Good morning, what can we get for you"
Stupid whore: Grande White Chocolate Mocha
Helena: Okay, 3.96 please.
(Stupid whore hands her a 100 dollar bill) (its 6 am at this time, only open for a half hour, our first lobby customer of the day)
Helena: I cant break this, can anyone else?
(We all say no)
Helena: Well you can have this one on us today. (most people appreciate that)
So I accidently make her a venti white mocha, instead of a grande. I thought she said venti the first time.
SW: THIS IS NOT WHAT I ORDERED!!
Me: Ohhhhhh.... so... you dont want this one, even though its free?
SW: NO!! I didnt order that SIZE.
Me: Okay, ill remake it. (I throw out the venti and make a grande instead, perfectly to standard, swirling of course, then i give it to her)
SW: You didnt even stir that!! And you spilled it all over!!! (we both look at the counter, nothing is there, there are no spills on the cup)
Me: Uhm, Its mixed will. We dont actually stir them, we swirl them to melt the mocha, but I can stir it for you if youd like.(trust me, when i swirl i swirl its mixed very well!)
SW: NO. I WANT You TO REMAKE THAT WHITE MOCHA.
Me: Im sorry, but i am not going to make you a third drink. It is on the house today, and there was nothing wrong with the first white mocha, and this one is made to standard. (She hadnt even tasted it yet!!)
SW: NO, YOU NEED TO MAKE ME A NEW ONE.
Me: WEll, you can have a new one another day. (I was very annoyed by her attitude)
She then walks out. A half hour later she calls and asks to speak to the manager on duty, which happens to be me. She explains the story and COMPLETELY over exxagerates what happened. I tell her I was the girl who helped her and that she could have her drink replaced next time if it tasted so horrible. (which i know, did not, its like one of my favorite drinks.) She says "Thats not what I want, I want an apology from you" I said, well, Im not going to apologize, I will only apologize that you didnt like the drink. I also said "MAybe if you didnt have such a rude attittude, I would have been more willing to work with you. She was silent.
So anyway, now I feel bad because I should have just made that stupid whore a new drink, and thrown the second perfectly good one out. She informed me she will be speaking to the store manager. I told her, go right ahead. Seriously though, what is wrong with some people? That is not what i wanted to deal with at 6 am, considering my opener slept through her alarm, and i had to open by myself for the first ten minutes.
Sorry, i dont know how to do the whole cut thing to make this post not so big. :-(